Northwell Health Patient Experience Videos

Customer service and health care. For years, these two things were disconnected, disparate concepts. Today, fortunately, this trend has changed. As part of our client’s initiative to further improve patient experience, VC2 was engaged to create video curriculum and highlight exceptional patient stories.

Told from the patient’s perspective, these heart-warming stories highlight experiences that could otherwise go unnoticed. They highlight the connection patients have with nurses, EMS drivers, therapists and even environmental services staff who go above and beyond for patients. These award-winning, short documentaries are shown to new and existing employees throughout the organization and help make Northwell Health one of
New York’s best places to receive care and to work.